FAQ
Have questions?
Frequently Asked Questions
Answers about shipping, returns, sizing and support. Can't find what you need? Reach out anytime.
How long does shipping take?
We offer three shipping options to the US: Standard (7-14 business days, $4.99), Expedited (3-5 business days, $12.99), and Express (1-3 business days, $24.99). Orders of $45 or more ship free with Standard shipping.
Do you ship internationally?
Right now we ship to the United States only. We're working on adding more countries - check back soon.
What is your return policy?
You can return most items within 30 days of delivery, as long as they're unused and in their original packaging. Email us with your order number to start a return. Full details are in our Refund Policy.
My order arrived damaged or wrong - what do I do?
Email us within 48 hours of delivery with your order number and photos of the issue, and we'll send a free replacement or a refund - no need to ship anything back in most cases.
How do I know a frame will fit my face?
Every product page lists the frame's exact measurements (length, width, lens height, temple length, nose bridge) in the description, so you can compare them to a pair of glasses you already own and like the fit of.
What payment methods do you accept?
We accept major credit and debit cards, Apple Pay, and Google Pay. All prices are in US dollars.
How can I contact customer support?
Email us at engbruno1010@gmail.com. Support hours are Monday-Friday, 9:00 AM - 6:00 PM (ET), with an average response time of 3 business days.
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